Shipping policy

By placing your order, you agree to all the terms outlined below in our "shipping policies". Shipping options may be selected at checkout with our carrier calculated shipping drop down menu.

Herbal Rose Apothecary processes shipping orders Monday-Friday 10a-6pm central time. Please allow 1-3 days for processing in our shop before your order is ready to ship. Once shipped your order should arrive within 2-8 business days, depending on the selected shipping method and the destination of your package. Delivery time is calculated by business days and does not include weekends or holidays. This delivery time is a transit average estimated by the carrier and is not guaranteed. Unavoidable delay may occur due to extreme weather conditions. 

If your parcel is visibly damaged or does not contain the contents you ordered, please retain the package in your possession and notify us via email, info@herbalroseapothecary.com so that we may resolve the problem. 

Occasionally, an item will go out of stock before an order is assembled. In this event, you will be refunded for the out of stock item. 

If you have concerns about the safety of your delivery, please contact us to apply a "Signature Upon Delivery" option.

For customers outside of the United States additional charges may occur due to the Governmental Department Customs Clearance. In this event, these charges are the responsibility of the customer.